FAQ

Frequently asked questions

PRODUCTS

Is this product beginner friendly?

Yes, it is beginner friendly. Anyone can use our products.



Am I able to use any type of liquid with Picaso Powders?

Unfortunately, our prodcts are designed to be used with our low-odor liquid Picaso Powder. Using other prodcuts that are not from Picaso Powders will not guarantee the Picaso outcome.



I received the wrong items in my order, what should I do?

We apologize, contact us as soon as possbile. You can return the order and we will ship the correct items, free of charge.



What is the shipping and return policy?

Shipping Policy Normal order processing can take between 1-3 business days (Monday – Friday).
The following shipping methods are available, Standard Ground (3-5 business days), Second Day (2 business days) and Next Day (1 business day). Business days do not include weekends and there is no weekend delivery for any shipping method. Some items cannot be shipped using Second Day or Next Day due to size, weight, hazardous materials and delivery address. These items will only have Standard Ground available. Currently, we do not ship to U.S. Territories, APO/FPO, Canada or other international addresses. Please note that orders could arrive in multiple packages.
You can track your order with the number provided in your email. Please allow 24hours, for the racking number to become active. Return & Exchange Policy Please ensure your that address and contact information are entered accurately. Changes requests may be granted based on the status of your order. You may be required to purchase another item in order to update your order information. ​ Due to COVID-19, we no longer accept any returns or exchanges. ​ You can track your order with the number provided in your email. Please allow 48hours, for the tracking number to become active.



What is the store policy

Wholesale Inquiries Please contact us via email for any inquires about Wholesale Inquires. Privacy & Safety The entire content published on this site, including but not limited to overall aesthetic, text, graphics, logos, images, video or code is copyrighted under copyright laws, and is the sole property of www.picaopowders.com. Without obtaining our prior written consent, any use by you or other third parties, including but not limited to the reproduction, modification, redistribution, display or transmission of the content of this site is strictly prohibited/unauthorized and may result in civil and criminal penalties. Violators will be prosecuted to the fullest extent permissible under applicable law. All trademarks, service marks and trade names of www..picaopowders.com used on the site are trademarks or registered trademarks of Picaso Powders. ALL RIGHTS RESERVED. Payment Methods Store Policy - Affirm for products over $50 or more
- PAYPAL - Offline Payments